Refund Policy
Effective Date: 31/08/2023
Thank you for choosing our services! This Refund Policy governs the process for receiving refunds for services paid for using the Stripe payment platform through our website or application (referred to as “Services”). Kindly review this policy thoroughly before making a purchase. By utilizing our Services and processing payments via Stripe, you are agreeing to the terms outlined below.
1. Refund Eligibility
1.1. This Refund Policy is applicable to services paid for through the Stripe payment platform.
1.2. To be eligible for a refund, refund requests must be submitted within 14 days from the date of purchase.
1.3. Refunds will be considered solely for services that have not been fully rendered. If the service has been partially or completely provided, a refund request might not be approved.
2. Non-Refundable Services
2.1. Certain services may be designated as non-refundable during the purchase process. Such services are exempt from this refund policy and will be clearly indicated before the transaction is finalized.
3. Initiating a Refund Request
3.1. To begin a refund request, please get in touch with our customer support at info@tapdance-exchange.com Kindly provide your full name, the email address used for the purchase, the transaction ID, and a brief explanation for the refund request.
3.2. Our customer support team will review your request and respond within 5 business days.
4. Approval Process
4.1. Refund requests will be evaluated on a case-by-case basis.
4.2. We retain the right to decline a refund if:
a) The refund request is made after the stipulated refund eligibility period.
b) The service has been completely or partially utilized.
c) The refund request is determined to be fraudulent or malicious.
d) The service is categorized as non-refundable.
e) The terms and conditions of this Refund Policy have not been satisfied.
5. Method of Refund
5.1. Approved refunds will be processed using the original payment method used for the purchase. Depending on your bank or credit card issuer, it might take up to 5 business days for the refund to be reflected in your account.
6. Changes to this Refund Policy
6.1. We maintain the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting the revised policy on our website or application.
7. Contact Information
7.1. For queries or concerns regarding our Refund Policy, please don’t hesitate to reach out to us at [email address or phone number].
By utilizing our Services and making payments via the Stripe payment platform, you acknowledge that you have read, comprehended, and consent to adhere to the terms and conditions outlined in this Refund Policy.
Last updated: 31/08/2023
Tap Dance Exchange
info@tapdance-exchange.com
tapdance-exchange.com